The issues you’re experiencing have affected other customers as well. In researching these issues, we learned that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards, and the issue can’t be fixed. As a result, we have decided to discontinue the product. Moving forward, we will do all we can to take care of you:
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1. If you want to continue using sleepbuds™, we’ll replace yours with a pair that has newly manufactured batteries. To be clear, we haven’t fixed the battery-related issues, but these newer units are less likely to be susceptible to problems than an older one. We expect — but can’t guarantee — that we’ll have enough inventory to offer replacements into early 2020. (Please allow up to 4 weeks for your replacement to arrive.)
2. Alternatively, if you prefer, you can return your sleepbuds™ for a full refund through December 31, 2019. (The process and timeline for your refund will vary by region; please allow at least 4 – 6 weeks for processing once your returned product is received.)
Bose Noise Cancelling Headphones Instruction Manual
Bose Noise Cancelling Wireless Headphones Manual
3. The Bose Limited Warranty provides additional coverage for sleepbuds™ for two years from the date of retail purchase. Please see https://global.bose.com/warranty for details.